OWNER’S HUB
Knowledge Base & Service Directory
Quick Links
Quickly access everything you need for life on the road, from owner’s manuals and support programs to the American Coach community – all in one convenient place.
How-To Video Library
Explore our curated collection of step-by-step videos designed to help you effortlessly master every feature of your American Coach RV.
- All
- systems
- maintenance
Maintenance and Care Guides
Browse maintenance and care guides to keep your RV running at peak performance, safeguard its quality, and help you enjoy every mile with confidence.
- All
- Safety & Inspection
- Seasonal Care
- Systems Maintenance
Safety & Inspection
Pre-Trip Safety Inspection
Complete checklist to ensure your coach is road-ready before every...
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Seasonal Care
Tire Maintenance & Pressure Monitoring
Essential tire care tips to maximize safety and tire life...
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Seasonal Care
Winter Storage & Preparation
Step-by-step guide to winterizing and storing your coach during off-season....
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Systems Maintenance
Spring De-Winterization Checklist
Get your coach ready for the season with our comprehensive...
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Safety & Inspection
Plumbing System Maintenance
Keep your water systems running smoothly with regular maintenance procedures....
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Safety & Inspection
Electrical System Care
Understanding and maintaining your coach electrical and battery systems. Lorem...
Read MoreYou Asked We Answered
Frequently asked questions from customers like you, answered from professionals like us.
- General
- Service
- Warranty
- Towing
The location of your RV’s VIN varies between models. The most common locations are listed below
- Driver’s door jamb
- Registration paperwork, vehicle title or insurance card
- Federal Identification Tag, typically located on the driver’s sidewall near the driver’s seat
- The outside lower corner of the windshield on the driver’s side
Check the letter you received for guidance on what the potential problem is and what REV RV plans to do to remedy the problem. Contact an authorized REV RV dealership to coordinate an inspection or repair based on the information outlined in the letter. For help finding a dealership, refer to our locate a dealer website feature.
Your Owner’s Manual is typically included in the Owner’s Packet provided at delivery. This packet is often stored in a kitchen drawer, overhead cabinet, bedroom nightstand, wardrobe, or a binder/pouch inside the coach.
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- Lack of required maintenance
- Water damage caused by neglected sealant maintenance
- Unauthorized modifications
- Improper repairs
Your RV’s towing capacity depends on chassis limits, hitch rating, and weight ratings. The correct towing capacity is calculated as: GCWR minus Actual Loaded RV Weight.
You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.
GCWR (Gross Combined Weight Rating) is the maximum allowable weight of your RV plus the vehicle or trailer you are towing. You must also stay within the hitch’s maximum rating. Please refer to your owner’s manual for correct towing procedures as well as your federal certification tag for weight ratings and capacity.
Service & Support Contacts
Our expert teams are eager to help. Connect with customer service, emergency assistance, schedule service, and more in just a few clicks.
Factory Service Centers
Two factory-authorized service centers ready to keep your coach in perfect condition.
Decatur, Indiana
1205 W. Monroe Street, Decatur, IN 46733
Monday – Friday, 7:00 AM – 4:00 PM
Coburg, Oregon
91050 Coburg Industrial Way, Coburg, OR 97408
Monday – Friday, 7:00 AM – 4:00 PM
24/7 Roadside Assistance
REV Assist is available anytime, anywhere in the US & Canada for emergency roadside support.
Available 24 hours a day, 7 days a week
- Towing (up to 100 miles)
- Fuel delivery
- Battery jump-start
- Flat tire assistance
Customer Service
Our dedicated team is here to assist with all your ownership needs.
Monday – Friday, 8:00 AM – 5:00 PM EST
- General ownership questions
- Warranty inquiries
- Parts ordering assistance
- Service scheduling guidance
